Sapiens empowers insurer to transform agent experience and drive profitable growth by centralizing decision intelligence
Sapiens International Corporation, a leading global provider of software solutions for the insurance industry, announced that Encova Insurance, a super-regional insurer providing commercial, workers’ compensation, auto and home insurance, has selected Sapiens Decision to support its enterprise transformation strategy and elevate the agent experience. Encova is an existing customer of Sapiens CoreSuite for Workers’ Compensation, and this latest selection of Sapiens Decision reflects both the insurer’s trust in Sapiens and the continued growth of the relationship across business lines.
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As part of a multi-year digital transformation, Encova is building a single, consolidated portal for its network of more than 2,000 independent agencies. This initiative streamlines how agents do business with the insurer, regardless of the type of insurance policy they’re writing. Sapiens Decision acts as a central decisioning layer between Encova’s new agent portal and its back-end systems, ensuring consistent, efficient, and transparent decision-making in real time.
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“Encova is taking a forward-thinking approach with Sapiens by centralizing decision intelligence across the enterprise, starting with our agent portal and expanding from there,” said Ramu Lingala, Executive Vice President and Chief Information Officer at Encova Insurance. “Having partnered successfully with Sapiens for our workers’ compensation business, we’re confident in extending that relationship with Sapiens Decision to support our broader transformation goals. Sapiens Decision is a perfect fit for our environment by providing flexibility to work with multiple policy administration systems while empowering our business leaders to manage decisions directly. This capability positions us to scale effectively as we grow, without adding unnecessary IT overhead.”
Encova selected Sapiens Decision after carefully evaluating its fit within the insurer’s broader transformation roadmap. Following the successful migration of legacy systems and consolidation to two primary policy administration platforms, Encova identified Sapiens Decision as a key enabler for its next-generation digital initiatives. The solution provides an AI-enabled and business-friendly environment for defining, testing, deploying, and optimizing operational decisions, reducing IT dependency and accelerating time to market for new business rules and changes.
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“Encova’s enterprise strategy for decision intelligence is a standout example of how insurers can align business and IT to drive efficiency and profitable growth,” said Roni Al-Dor, Sapiens President and CEO. “Decision gives Encova the ability to do more with less, enabling a small team to manage a large, complex business environment while reducing IT involvement. Their vision to empower business users and manage decisions centrally across multiple systems highlights the true value of Sapiens Decision.”
Implementation of the solution enables Encova to quickly deliver value through its new agent portal. The insurer’s long-term vision includes expanding the use of Sapiens Decision beyond the agent portal initiative to other lines of business and operational areas, establishing it as a core enterprise capability.
Sapiens Decision provides end-to-end, AI-enabled decision intelligence capabilities – from decision logic extraction and no-code decision modeling to highly scalable deployment, monitoring, evaluation, and optimization. Sapiens Decision offers a technology-independent solution to fit any architecture, allowing organizations to reuse their existing infrastructure and governance models.
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Source : PRnewswire
