Seasoned payments industry executive brings over 20 years of leadership experience from Visa and JPMorgan Chase
Payliance, a leader in payments processing for consumer installment lenders and niche merchants, has appointed Paula Ley as its new President, reporting to CEO John Cullen. Paula, a payments veteran with more than 20 years of leadership experience at Visa and JPMorgan Chase, will focus on accelerating strategic growth and elevating customer experiences across the company’s $61B-a-year platform.
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“Paula’s track record in payments strategy, customer experience, and sales leadership makes her the perfect fit for our next chapter,” said John Cullen, CEO of Payliance. “She brings both the vision and the execution needed to deliver innovative solutions to our clients.”
Paula’s career includes leading global issuing solution sales at Visa and senior roles at JPMorgan Chase, where she specialized in strategy, operations, and product launches. Her mission at Payliance: harness the company’s strong Payments-as-a-Service platform to expand reach, strengthen relationships, and innovate for the future.
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“I’m thrilled to join Payliance at such an exciting time,” Paula said. “We have the platform, the people, and the market position to make a real impact. I can’t wait to work with the team to push boundaries and deliver even more value to our clients.”
Founded in 2007, Payliance processes over 162M transactions annually through ACH, Remote Check Capture, credit/debit cards, and Real-Time Payments. Serving more than 40,000 merchant locations and 350+ lenders, the company is backed by Serent Capital and continues to integrate seamlessly with top Loan Management Systems.
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Paula is based in Columbus, Ohio, and holds a Bachelor’s in Business Administration from The Ohio State University Fisher College of Business, where she also serves on the Professional Sales Academy Advisory Board.
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