The health center will leverage Notable’s AI Platform to automate highly manual processes, including registration, intake, and care gap outreach
Notable, the leading healthcare AI platform for transforming workforce productivity, announced a new partnership with Southwest General Health Center, a private, not-for-profit acute care facility in Middleburg Heights, Ohio. Southwest General will deploy Notable’s platform to meet its patients where they are, creating an easier access point for care.
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Registration and intake are highly manual processes that overwhelm staff and provider workloads, creating backlogs and delays in patient care. Care gap closure outreach, which entails staff proactively reaching out to patients to schedule care, such as overdue colon cancer, breast cancer, or heart disease screenings, adds an additional administrative burden. This traditionally manual task often creates long worklists of waiting calls, meaning patients may not receive important preventative care in a timely manner.
With Notable, Southwest General will use AI Agents to:
- Send reminders to confirm, cancel, or reschedule appointments
- Verify and collect any additional information needed to make the check-in process seamless
- Proactively reach out to patients, in their preferred language and communication method, to schedule outstanding care opportunities at their convenience
- Help patients navigate their healthcare needs, providing a smooth and intuitive patient experience
“At Southwest General, we’re committed to redefining the patient experience through innovation and compassion,” said Jae Zayed, Chief Information Officer at Southwest General. “As a community-based hospital, our partnership with Notable allows us to make care more accessible and personalized starting well before a patient steps through our doors. By streamlining appointment preparation and simplifying engagement, we’re excited to bring a more seamless, connected experience to the communities we serve.”
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Southwest General aims to be its community’s first choice of care for advanced medicine and an exceptional healthcare experience. It leads with innovation to achieve this vision, and using Notable to transform its workforce and streamline operations allows staff to focus more time and attention on unparalleled patient care.
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“At the end of the day, providing a high level of care and ease of access to healthcare are top goals of any healthcare system,” said Pranay Kapadia, CEO at Notable. “With the unique ability of our AI Platform to automate these processes, reducing friction along the patient journey, we can help Southwest General exceed those expectations while eliminating burdensome manual work for staff. When a hospital can meet its patients where they are, the results are truly transformative.
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Source : businesswire
