Pathward Financial, through its subsidiary Pathward, N.A., has unveiled a newly evolved operating model designed to accelerate innovation, deepen partner success and strengthen revenue opportunities across its national banking platform. As a bank committed to expanding financial access, Pathward sees this shift as the beginning of a new chapter one that aligns more closely with the growing needs of its fintech partners and the small and midsized businesses it serves.
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President Anthony Sharett emphasized that the transformation is rooted in improving the partner experience. He noted that by reimagining how the bank collaborates with its business partners, Pathward can create a more seamless, efficient and supportive environment. This evolution, he said, positions the bank to scale more effectively while helping its partners reach their own growth ambitions.
As part of the new operating structure, Christopher Soupal will step into the role of Chief Growth Officer, where he will oversee business development and drive new revenue across Commercial Finance, Credit Solutions and Partner Solutions. His leadership is expected to strengthen Pathward’s ability to deliver multi-threaded solutions that partners increasingly rely on. Will Sowell will take on the role of Chief Customer Officer, guiding customer success across the bank’s solution areas and ensuring that both partners and end customers achieve maximum value throughout their lifecycle with Pathward. Meanwhile, Greg Cooper will lead the Business Risk Group, offering tailored risk and compliance expertise to support partners as they scale.
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All three leaders will report to Sharett, reinforcing the company’s commitment to horizontal integration—a strategy that aims to streamline operations and create a more unified partner and customer experience. According to the bank, these structural changes further enhance its ability to support financial inclusion while helping partners navigate an increasingly complex financial ecosystem.
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Backed by decades of experience and a scalable infrastructure, Pathward delivers a wide range of solutions to the market. Its offerings span issuing, merchant acquiring, digital payment sponsorship, financial institution services, credit solutions and professional tax products. The bank also supports businesses with flexible working capital, equipment financing and structured finance options. With its new operating model now in place, Pathward is positioning itself for long-term growth while empowering its partners to thrive in a rapidly evolving financial landscape.
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