Ant International, a global leader in digital payments and financial technology, has announced a new collaboration with two major e-wallet operators TNG Digital, the company behind TNG eWallet, and easypaisa, Pakistan’s first digital bank. Together, they’re working to bring smoother, smarter, and more supportive customer experiences powered by AI through Ant International’s AI-as-a-Service platform.
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At the center of this partnership is Alipay+ GenAI Cockpit, a powerful innovation platform designed to help financial institutions build advanced generative AI applications. Drawing from Ant International’s deep experience in global fintech and digital operations, the platform enables e-wallet operators to streamline customer service, automate complex processes, and make the user journey simpler and more intuitive.
For easypaisa, the impact is already clear.
“Our strategic collaboration with Ant International is opening up easier and more convenient digital financial services for millions across Pakistan,” said Farhan Hassan, Chief Digital Officer at easypaisa Digital Bank. “With our new generative AI-powered customer service agent, easypaisa users get hyper-personalised financial support — from smart insights and reminders to tailored product recommendations. Beyond convenience, this also strengthens security with better fraud detection and improved risk management. It’s a big step toward making digital banking more accessible, more trusted, and more empowering for everyone.”
Helping Financial Services Deliver AI-Native, Secure Digital Experiences
Through Alipay+ GenAI Cockpit, fintechs can build generative AI agents capable of handling a wide range of tasks from customer service interactions to merchant support, financial coaching, and safety monitoring. These agents can respond autonomously, reduce customer waiting times, and streamline internal operations by lowering the need for extensive training.
This platform is built on Ant International’s experience across its major business lines, including Alipay+ payments, Antom merchant services, WorldFirst business accounts, and global lending and treasury solutions. Since launching in June 2025, the Cockpit has been refined with deep fintech knowledge to ensure reliability, accuracy, and financial-grade compliance.
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“We’re excited to welcome our first customers to Alipay+ GenAI Cockpit,” said Jiang-Ming Yang, Chief Innovation Officer at Ant International. “Fintechs now have a gateway to agentic AI — enabling them to automate decisions, innovate faster, and deliver smarter solutions to partners and customers, all with trusted security and regulatory standards. We look forward to supporting their growth as they expand their use of the Cockpit platform.”
Alipay+ GenAI Cockpit integrates more than 20 advanced LLMs, including Ant International’s own Falcon TST (Time-Series Transformer) model. It also embeds detailed fintech-specific knowledge such as transaction rules and dispute handling workflows — giving fintechs the ability to build precise, specialized AI agents. One example is Antom Copilot, the world’s first AI agent built to help merchants increase conversions by simplifying payment method integration.
Keeping AI Secure with AI SHIELD
To ensure a safe and trustworthy AI environment, Ant International backs all its solutions with AI SHIELD, a comprehensive security toolkit designed specifically for financial services. Built on the AI Security Docker, AI SHIELD can reduce AI-related risks by up to 90% through rigorous security checks, real-time monitoring of agent interactions, adversarial testing, and continuous system hardening.
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With this collaboration, Ant International, TNG Digital, and easypaisa are taking an important step toward making AI-powered financial services more reliable, more human-centered, and more secure for millions of users across Asia.
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