Analysis shows incre Alkami Technology, a leading cloud-based digital banking solutions provider for financial institutions in the U.S., announced the release of its latest research in partnership with Cornerstone Advisors. The 2025 Digital Banking Performance Metrics Report is compiled from self-reported data collected in fiscal year 2024 from a sample of banks and credit unions with an average asset size of $4.7 billion.
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Now in its sixth year, the report equips banks and credit unions with critical intelligence to evaluate and benchmark their digital banking performance. This year’s edition marks a significant evolution in the research analysis. While previous reports segmented financial institutions into performance tiers – high performers, middle performers, and lower performers – the 2025 report reveals a growing parity in digital performance across the industry. In response, the report is constructed with a percentile-based benchmarking framework, offering performance data by the 75th percentile, median, 25th percentile, and overall averages.
“The metrics in this report are intended to give executives perspective on the industry’s—and their own—digital banking performance,” said Ron Shevlin, chief research officer at Cornerstone Advisors. “Banks and credit unions are starting to see that digital is impacting bottom-line results beyond these metrics, and this report gives leadership the foundational data to build out their overall digital strategy cross-functionally,” he continued.
Key findings from the report in the areas of digital features and utilization, digital investments, and digital banking operations include:
The average number of monthly transactions among consumers using their financial institution’s mobile payment capabilities increased nearly 23% in 2024 from the previous year.asing parity in digital banking performance over the last six years
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Participating financial institutions providing metrics on live chat activity have grown 61% from 2022.
Average bill pay adoption increased in 2024, rising to 35% from 29% in the previous two years.
Active person-to-person (P2P) payment users as a percentage of digital banking users saw strong growth in 2024, increasing 8 percentage points to 34%.
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Digital checking account openings as a percentage of total checking account openings increased in 2024 to 21% from 16% the previous year.
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Source – PR Newswire
