Vergent LMS, a leading provider of loan management solutions, has introduced OmniaText, a robust communication platform designed for banks, credit unions, and consumer finance lenders. OmniaText streamlines lender-borrower communication and enhances the customer experience through real-time, personalized messaging.
“We focused on providing a communications solution that meets the most pressing needs of lenders while simultaneously providing an affordable price point and with industry-leading customer service. With OmniaText, lenders can foster deeper relationships with their borrowers, which drives loyalty and enhances profitability.”
The OmniaText platform allows lenders and accounts receivable managers to engage with borrowers in real-time via one-way or two-way SMS text messaging. With OmniaText, they will be better able to issue welcome messages, payment reminders and promotions. Vergent’s new communication platform also features MMS for secure document exchange and URL shortening, which enable safe and efficient communication with borrowers.
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“OmniaText, one of the world leading texting solutions, has connected with our consumers in many different ways,” said Quita Williams, Regional Manager of 1st Capital Finance of South Carolina. “OmniaText has allowed us to be more efficient with our consumers at the most important steps of our business needs. OmniaText provides value while offering best-in-class customer service, which was one of our most important decision-making factors among all the other texting solution companies.”
OmniaText offers several other features to improve the communication experience:
- Two-Way Text Conversations: Facilitate direct, real-time engagement, allowing lenders to address borrower inquiries instantly and build stronger relationships.
- Comprehensive Tracking: Capture a detailed record of every communication, enabling lenders to review, analyze, and optimize their messaging strategies.
- Automated Communication Manager: Automate routine communication workflows with custom triggers, templates, and mass-text capabilities to reach customers with the right message at the right time.
- Customer-Managed Preferences: Empower borrowers with opt-in/opt-out controls for marketing and transactional texts, ensuring communication preferences are always respected.
- Built-in Customer Data Verification: Verify borrower contact details seamlessly within OmniaText to reduce errors and maintain up-to-date records.
- Compliance-Driven Features: OmniaText ensures lenders’ communication and payment processes adhere to the strictest industry regulations with our built-in compliance features.
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“OmniaText represents a significant advancement in lender communications,” said Scott Putnam, CEO of Vergent LMS. “We focused on providing a communications solution that meets the most pressing needs of lenders while simultaneously providing an affordable price point and with industry-leading customer service. With OmniaText, lenders can foster deeper relationships with their borrowers, which drives loyalty and enhances profitability.”
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