Comviva, a global provider of digital transformation solutions in customer experience, data monetization, and digital financial services, has introduced NGAGE for Enterprises, a new-generation CPaaS (Communications Platform as a Service) platform designed to help organizations deliver more intelligent and secure customer experiences. The launch was announced ahead of Enterprise Connect 2026, positioning the platform as a solution for enterprises seeking to modernize digital engagement at scale.
As companies increasingly rely on digital channels to connect with customers, they face a range of challenges, including fragmented communication systems, rising fraud risks, and the growing demand for personalized experiences. NGAGE for Enterprises aims to address these issues by combining multiple capabilities—communication tools, identity intelligence, and AI-powered automation into a single unified SaaS platform.
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According to Deshbandhu Bansal, Chief Operating Officer for RevTech Solutions at Comviva, enterprises today are under pressure to create seamless digital interactions while maintaining security and operational efficiency. He explained that NGAGE was designed to bring together these critical components in one environment so businesses can build trusted and scalable engagement strategies while managing costs effectively.
The platform allows companies to design and deploy intelligent customer journeys through a low-code workflow builder. This approach makes it easier for organizations to create automated, context-aware interactions without requiring complex development processes. Businesses can personalize engagement across various stages of the customer lifecycle, including marketing campaigns, service support, onboarding, and retention.
NGAGE supports communication across multiple channels such as SMS, email, RCS messaging, and WhatsApp, allowing enterprises to reach customers through the platforms they use most frequently. By integrating these channels into a single system, the platform helps organizations maintain consistent messaging while simplifying communication management.
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Security and identity verification are also central to the platform’s design. NGAGE incorporates network-based identity services, including phone number verification and SIM authentication, to strengthen security and reduce fraud risks. These features help organizations confirm user identities and protect customer interactions, which is particularly important as digital fraud continues to increase across industries.
In addition to communication and security features, the SaaS-based platform provides tools for monitoring and managing customer engagement performance. Enterprises gain access to real-time usage data and transparent billing information, enabling them to track performance across regions, optimize engagement strategies, and control operational costs more effectively.
The platform builds on Comviva’s established global communications infrastructure, which already supports deployments in more than 200 countries. Today, the company’s technology is used by over 7,000 enterprises and more than 100 telecom operators worldwide, giving NGAGE a strong foundation for global scalability.
NGAGE consolidates multiple capabilities into one architecture, including enterprise onboarding, journey orchestration, omnichannel communication, fraud management, and real-time usage monitoring. By integrating these functions into a single platform, Comviva aims to simplify how organizations manage customer engagement and digital communication strategies.
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The platform has also been designed for interoperability with existing telecom and enterprise systems. It supports TMF931 standards for enterprise and application lifecycle management and aligns with TM Forum Open APIs and CAMARA standards. This compatibility allows telecom operators and enterprises to integrate the platform with broader digital ecosystems and participate in emerging network capability marketplaces.
By launching NGAGE for Enterprises, Comviva is expanding its role in the CPaaS and enterprise communications market. The platform is intended to help businesses unify their communication infrastructure while enhancing customer experiences through automation, security, and intelligent orchestration.
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