Maryland’s largest credit union will modernize its account opening process across all banking channels, including its 23-branch network
MANTL, an Alkami solution team and leading provider of account origination technology, announced a partnership with State Employees’ Credit Union of Maryland (SECU), a $5.7B credit union with 23 financial centers across Maryland, to enhance its in-branch and online account opening processes for businesses and retail members. This partnership will allow SECU to seamlessly open new member accounts on any banking channel, at any time, and demonstrates SECU’s commitment to giving its business members, retail members, and employees the best possible banking experiences.
SECU is also a customer of Alkami Technology, Inc., a leading provider of cloud-based digital banking solutions for financial institutions in the U.S. SECU leverages Alkami’s Digital Banking Platform to provide a seamless, innovative, and user-friendly digital banking experience. SECU will benefit from the combined power of MANTL and Alkami—two solutions that are part of the digital sales and service platform—to drive growth, provide a best-in-class user experience, and streamline operations throughout the entire account holder lifecycle. This position brings multiple use cases for SECU to deliver a cohesive, end-to-end experience that delivers greater customer value and increased revenue.
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SECU will leverage Consumer Deposit Origination by MANTL to transform the online account opening experience and streamline the in-branch experience for members and employees. With MANTL, SECU will remove friction from its current account opening process, empowering members to open a new deposit account, typically in less than 5 minutes, and with a superior account opening experience (and typically within 10 minutes for in-branch experiences). By serving a wider audience of consumers across digital channels and providing a simple and intuitive account opening experience, SECU will drive deposit and new member growth.
Business Deposit Origination by MANTL will allow SECU to better attract, serve, and deepen relationships with businesses across its target markets. Businesses of all sizes will be able to seamlessly and securely open a new business account on any device or any channel, including online, on a mobile application (app), in-branch, or in the field. Adaptive workflows and automated, real-time decisioning on the MANTL platform will reduce friction in the application process and keep operations streamlined, so SECU can better focus on serving the needs of its business members.
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“At SECU, we pride ourselves on our commitment to cutting-edge digital solutions for our members and employees. Credit unions are built on a foundation of putting people first, and we look forward to reimagining our account processes with the help of innovative partners like MANTL,” said Jason Reimer, executive vice president, chief infrastructure and experience officer at SECU. “SECU members across Maryland will be able to utilize sensible, real-time digital solutions that seamlessly improve member experiences in our financial centers and online.”
By integrating MANTL with its core processing system, SECU will now be able to automate over 85% of application decisions, including Know Your Customer (KYC), Anti-Money Laundering (AML), Bank Secrecy Act (BSA), product service ordering, funding, and core booking, to create efficiencies and keep manual processes to a minimum.
“MANTL is thrilled to partner with the largest credit union in Maryland to modernize its retail and business account opening process across all of its banking channels,” said Nathaniel Harley, co-founder and president at MANTL. “By empowering both members and employees with faster, more intuitive experiences, SECU is demonstrating a bold commitment to innovation and banking accessibility that aligns with MANTL’s mission to transform banking and strengthen communities.”
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Source: PR Newswire
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