MoneyGram Payment Systems, Inc., provided an update on its recent cybersecurity issue that affected certain of the Company’s systems. While the Company continues to investigate the issue with the assistance of leading external cybersecurity experts and has been coordinating with law enforcement, MoneyGram’s systems are back online and the Company has resumed normal business operations.
On September 27, 2024, MoneyGram determined that, in connection with this issue, an unauthorized third party accessed and acquired personal information of certain consumers between September 20 and 22, 2024. MoneyGram’s investigation is in its early stages and the Company is working diligently to determine which consumers were affected by this issue.
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The types of impacted information varied by affected consumer and included names, contact information (such as phone numbers, email and postal addresses), dates of birth, national identification numbers, a limited number of Social Security numbers, copies of government-issued identification documents (such as driver’s licenses), other identification documents (such as utility bills), bank account numbers, MoneyGram Plus Rewards numbers, transaction information (such as dates and amounts of transactions) and, for a limited number of consumers, criminal investigation information (such as fraud).
The Company’s website notice and FAQs for affected consumers provide recommendations regarding steps those consumers can take to help protect their data. These can be found at www.moneygram.com. The Company has also set up a dedicated call center, which is open Monday through Friday between 8 am and 8 pm CT and is available in English and Spanish.
MoneyGram regrets any concern this issue may cause its consumers and takes its obligation to safeguard personal information very seriously. The Company will continue to work hard to support consumers and deliver the services they expect from MoneyGram.
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