Users will have the ability to communicate with a bunq employee via phone within the secure environment of the bunq app, as was announced today at the bunq Update 27 event in Amsterdam. By doing so, they will be able to communicate in their native language, with the bunq app translating their voice and the responses of the bunq support guide in real-time. Users will always have the option to select whether they require real-time AI translation or to communicate with the support agent in English.
The Finn has been upgraded to include image recognition in addition to real-time translation, which will simplify routine duties. Finn will seamlessly process the information, including pre-filling invoice details and setting up payments in seconds, after users upload receipts and documents directly into the app. It is now simpler than ever for business users to manage multiple receipts. Simply upload them from the phone gallery, and Finn will take care of the rest. Finn will also assist in the verification of users’ documents. For instance, students can now submit their proof of enrollment directly into their chat with Finn, and the AI assistant will determine whether the user is eligible for a free student plan with bunq.
Finn’s AI-driven capabilities have enabled the bunq app to be accessible in over 30 languages. The app can be accessed in the user’s preferable language, and Finn will guarantee that support messages are in the friendly and approachable tone of bunq. Additionally, Finn allows users to provide feedback on translations, which aids in the continuous improvement of the system with each interaction.
Read: Transform Your B2B Strategy with Innovative Invoicing Solutions
Industry Comments
Ali Niknam, founder and CEO of bunq: “At bunq, we have always used technology to make life easy, and this update takes that to a new level. We’re excited to break down language barriers and simplify tedious tasks, making bunq more accessible (and fun) to users all over the world.”
FAQs
1. What makes Finn’s real-time translation feature unique?
Finn’s real-time translation allows seamless communication between users and bunq support agents in the user’s native language. Unlike traditional translation tools, this feature is integrated directly into the bunq app. It eliminates the need for external translation apps, offering instant, accurate translations of speech between users and agents, ensuring smoother interactions.
2. How does Finn simplify document-related tasks for business users?
With image recognition, Finn processes receipts and documents directly uploaded by users. For example, Finn pre-fills invoice details and sets up payments automatically. Business users can manage multiple receipts by uploading them from their phone gallery, and Finn will handle the rest, saving time and effort.
3. What other features does Finn offer beyond translation and image recognition?
Finn also assists in document verification, like determining eligibility for bunq’s free student plan when students upload their proof of enrollment. Additionally, the bunq app, accessible in over 30 languages, ensures all messages maintain a friendly tone. Users can also provide feedback to help improve Finn’s translation capabilities.
4. Why is Finn important for bunq users worldwide?
Finn breaks language barriers, making bunq accessible globally. By supporting over 30 languages and offering personalized, user-friendly services, Finn enhances accessibility. Real-time translation and simplified processes, like document verification, create a smooth banking experience for bunq users worldwide.
Conclusion
Bunq’s latest upgrade to its AI assistant, Finn, solidifies its position as a trailblazer in global banking technology. By introducing real-time speech-to-speech translation and image recognition, Finn simplifies communication and routine tasks for users. These advancements eliminate language barriers, enabling users to interact seamlessly in their preferred languages, whether it’s for resolving queries or managing everyday banking tasks.
The real-time translation feature is a standout, allowing users to communicate with bunq support agents in their native languages, directly within the app’s secure environment. This innovation ensures smooth, efficient conversations without relying on external tools. Additionally, Finn’s image recognition capabilities streamline processes such as pre-filling invoices, managing receipts, and verifying documents. These features are particularly beneficial for business users and students seeking tailored solutions.
Bunq’s commitment to accessibility is further reflected in its support for over 30 languages and the user-friendly tone Finn maintains across interactions. CEO Ali Niknam’s vision of breaking down barriers and simplifying banking resonates in every aspect of these updates. With this upgrade, bunq empowers users worldwide, providing cutting-edge technology that makes banking intuitive, accessible, and enjoyable.
Read: AI in Insurance
To participate in our interviews, please write to us at news@intentamplify.com
Top Fintech Stories:
