Alorica Inc. has announced a new partnership with PayNearMe at SFVegas, integrating the PayXM™ platform into Alorica Financial’s Systems & Services Technologies (SST) ecosystem. The collaboration is designed to modernize loan servicing and collections by embedding expanded payment capabilities directly into existing servicing workflows.
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With more than 25 years of operational experience, Alorica’s SST platform manages $70 billion in primary and backup portfolio servicing and maintains a 96% client retention rate. The integration of PayXM strengthens the payments layer of this infrastructure, enabling lenders to offer borrowers a wider range of payment options within a seamless, connected servicing experience.
Jay King, President of Alorica Financial, said the company continues to invest in technology partnerships that respond to evolving consumer expectations. He emphasized that payments represent a critical moment in the servicing journey, and embedding PayNearMe’s capabilities into SST allows Alorica to deliver a more modern, convenient, and intelligent payment experience while improving operational efficiency and customer satisfaction.
SST’s global footprint includes more than 600 loan servicing specialists and 32,000 financial professionals across three continents. The platform combines automation, omnichannel engagement, and a robust compliance framework to support lenders deploying modern servicing environments. Through the PayXM integration, SST now enables debit, credit, ACH, cash, and leading digital wallets such as Apple Pay, Cash App Pay, Venmo, PayPal, and Google Pay. These capabilities are delivered consistently across IVR, digital channels, and live agent interactions, creating a unified borrower experience that reduces friction and supports portfolio performance.
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Michael Kaplan, Chief Revenue Officer at PayNearMe, noted that payment management today extends beyond transaction processing to optimizing the full payment lifecycle. He explained that the company’s Payment Experience Management approach is designed to help lenders accelerate payments, enhance borrower satisfaction, and lower the total cost of acceptance.
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PayNearMe processes more than $50 billion in payments annually and supports 20,000 businesses, bringing scale and operational resilience to Alorica’s servicing infrastructure. Together, the companies aim to deliver a more connected and data-driven payment experience that strengthens borrower engagement, improves repayment outcomes, and drives greater efficiency for lenders.
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