Lumen Announced a Partnership with Google Cloud
Lumen is collaborating with Google Cloud to control AIOps and proactive information bits of knowledge across its organization, as Lumen keeps on driving functional efficiencies. Utilizing Google Cloud’s foundation, information bases, and BigQuery information and examination stage, the organization has fabricated Lumen® Advanced Twin controlled by artificial intelligence giving continuous bits of knowledge across the Lumen organization. These experiences help Lumen proactively recognize and immediately resolve network issues before they arrive at its clients.
Likewise, Google Cloud’s Vertex computer based intelligence stage and Gemini models will empower new and creative applications to assist Lumen with staying away from pointless expert dispatches; further develop field, specialist and client service; and upgrade site search usefulness. These endeavors assist Lumen with expanding functional productivity, decrease costs, and further develop the client experience.
Industry Comments
“We’re transforming our operations top to bottom to deliver outstanding customer service and operate a more efficient business,” said Dave Ward, Lumen Chief Technology and Product Officer. “Google Cloud’s expertise and AI technologies are key enablers for our company, allowing us to use our Lumen Digital Twin network technology to test new capabilities and improvements before we deploy them.”
“We are at a pivotal moment as gen AI drives true business transformations across industries,” said Bikash Koley, VP, Global Networking & Infrastructure, Google Cloud. “Lumen is a trusted network for AI, and we are excited to partner with them to provide real-time insights and operational improvements and drive meaningful business outcomes for organizations worldwide.”
