DXC Technology and Unicaja are embarking on a decade-long journey to reshape the future of banking in Spain—one driven by innovation, intelligence, and a commitment to serving people better. This newly signed 10-year agreement is more than just a strategic partnership; it’s a shared vision for how modern technology can elevate financial services and make them more agile, secure, and customer-centric.
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At the center of this transformation is DXC’s advanced expertise in AI and automation. With these tools, Unicaja aims to simplify operations, personalize customer experiences, and build a banking environment that’s ready for tomorrow’s challenges. It’s about moving from traditional systems to smarter workflows that respond to customer needs in real time.
Estrella Botas, Head of Technology and Operations at Unicaja, put it simply: “We’re not just updating our systems—we’re rethinking how we serve our customers. This partnership helps us move toward a more flexible and intelligent model that truly meets the demands of the modern financial world.
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” The initiative directly aligns with Unicaja’s strategic plan through 2027, focusing on digital acceleration, operational efficiency, and customer-first innovation. With DXC’s help, the bank will not only keep pace with European regulatory shifts but lead with cutting-edge, secure infrastructure.
Alfonso Garcia, Managing Director of DXC Spain & Portugal, highlighted what this collaboration means for the broader sector: “We’re proud to support Unicaja and reinforce our position as a trusted partner to the world’s top banks. Our goal is to bring excellence in AI-driven transformation and help our clients become leaders in the digital economy.
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” As part of the deal, DXC will also acquire FK2, a Unicaja Group company, taking on a skilled team with deep expertise in financial technology. Importantly, this transition strengthens not replaces the teams already powering Unicaja’s operations. Juan Medina, Head of People, Organization, and Legal at Unicaja, underscored the people-first approach: “With DXC’s support, our teams will have new tools and resources to thrive. They remain at the heart of our transformation, and this model empowers them to do more.” For both organizations, this agreement reflects a larger commitment—to innovation, to progress, and most importantly, to the people and businesses that rely on banking every day. Together, DXC and Unicaja are setting a new standard for what’s possible when technology meets purpose in the world of finance.
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