Fiserv is working even more closely with Microsoft to make AI a natural part of how it works, builds new products, and supports customers around the world.
At its core, this collaboration is about making everyday work easier for people. Fiserv is rolling out Microsoft 365 Copilot to teams globally, giving employees AI tools that can take care of repetitive tasks, quickly surface useful insights, and help them make better decisions. With less time spent on manual work, teams can focus more on solving real problems and creating better experiences for customers.
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Behind the scenes, Fiserv is also expanding its use of Microsoft Foundry, an Azure-based platform that helps teams build and manage AI applications safely and securely. By weaving AI directly into its development platforms, Fiserv is simplifying how work gets done, speeding up innovation, and opening the door to smarter, more flexible solutions for clients.
“This isn’t just about working faster,” said Guy Chiarello, Vice Chairman of Fiserv. “By embedding AI into how our teams operate and how we build technology, we’re changing how innovation comes to life for our clients. Partnering with Microsoft helps us move quickly and bring smarter ideas to market.”
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From Microsoft’s perspective, the partnership shows how AI can make a real difference when paired with deep industry expertise. “When advanced AI tools meet real-world financial services experience, meaningful change happens,” said Karen Del Vescovo, Corporate Vice President for Financial Services at Microsoft. “Together, we’re helping teams work more efficiently while improving how financial technology is created and delivered.”
This deeper collaboration builds on tools Fiserv already relies on every day. The company has processed more than 100 billion tokens through Microsoft Foundry to enhance products and client experiences. At the same time, more than 8,000 Fiserv engineers use GitHub Copilot, helping them develop and deliver solutions faster.
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AI already plays a major role across Fiserv, from detecting fraud and managing risk to improving compliance, merchant decisioning, and personalized customer engagement. With this next step, Fiserv is moving beyond simple automation toward more advanced, adaptive AI that can learn and act in smarter ways.
By embedding AI more deeply across the organization, Fiserv is reinforcing its long-term commitment to responsible innovation making work easier for its teams and delivering smarter, more meaningful solutions for the businesses and consumers who depend on its technology every day.
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