Datum Evolve, a Hyland Core Partner focused on content services and workflow automation for financial institutions, has announced that a commercial equipment finance organization has selected Hyland’s Content Innovation Cloud (CIC) to modernize its loan processing operations. The decision marks an important step in the lender’s efforts to streamline workflows, reduce manual effort, and support long-term growth.
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The selected solution includes Hyland’s Content Innovation Cloud with Intelligent Document Processing, along with Hyland Automate and Agent Builder. Together, these tools are designed to strengthen automation across commercial lending workflows, improve scalability, and create a flexible foundation that can evolve as business needs change.
Before moving forward, Datum Evolve worked closely with the customer to evaluate its end-to-end loan processing environment. Rather than focusing solely on technology, the assessment examined how work actually gets done reviewing document-heavy steps, identifying friction points, and uncovering opportunities to make automation practical and sustainable. This approach helped confirm that CIC was the right fit from both a business and technology standpoint.
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A key part of the evaluation was ensuring the platform would integrate smoothly with the customer’s existing loan processing ecosystem, including Salesforce. The goal was to establish a consistent and adaptable automation layer that supports process orchestration over time, not just a one-time implementation. By aligning CIC with front-end systems, the organization can continue refining workflows and improving the user experience as operations grow.
Ian McCain, Vice President and COO at Datum Evolve, emphasized that modernization is an ongoing journey rather than a single milestone. He noted that successful transformation only lasts when it improves the day-to-day experience of the people doing the work, and that Datum Evolve remains committed to supporting users well beyond go-live.
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McCain added that taking a practical, human-centered approach to change helps reduce resistance, accelerate adoption, and build lasting momentum. By explaining technology clearly and aligning it closely with real business processes, Datum Evolve aims to help teams not only adopt new tools but continue benefiting from them long after implementation.
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Source : prweb