ROH enhances booking conversions, improves cross-property sales collaboration and simplifies the payment process for both Live By Loews – Arlington, Texas and Loews Arlington Hotel & Convention Center
ROH, the hospitality industry’s first payments and revenue management platform designed to help hotels increase profitability, announced that Loews Arlington has selected ROH to streamline its sales operations. With increased visibility and less manual work, sales team members can be more proactive with clients, improving their overall experience across both Live! By Loews – Arlington, Texas and the co-located Loews Arlington Hotel & Convention Center.
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With the implementation of ROH’s platform, Loews Arlington now has access to a centralized, fully-integrated payments and revenue management system that enables:
- Seamless sales coordination across multiple properties, giving shared catering and event sales teams a unified platform to manage contracted bookings efficiently.
- Real-time visibility into payment statuses, allowing the sales team to take proactive measures, such as confirming completed payments with clients, improving communication and enhancing the overall guest experience.
- Efficient management of multiple card-on-file payments, removing the need for engaging the credit team and speeding up time-to-payment.
“The majority of payments in hospitality require a manual process to get over the finish line. These processes are typically opaque and inefficient. Without visibility into the full lifecycle of a booking, sales teams are forced to manually track down missed payments or follow up with the credit team, limiting their ability to be proactive with clients and potentially losing out on additional revenue,” said Jess Conroy. “For partners like Loews Arlington, which constantly manages new contracts across its two distinct properties, ROH ensures the sales team gets time back to seize every opportunity. No longer do properties have to use high-cost labor to address what is fundamentally a tech problem as ROH offers one platform that delivers both performance and profitability by solving payments.”
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Located in the heart of the Arlington Entertainment District, Live By Loews! – Arlington, Texas and Loews Arlington Hotel & Convention Center are conveniently accessible to one another via Sky Bridge. With award-winning venues for meetings and events, Loews Arlington offers the ideal laidback luxury hospitality experience in the Dallas-Fort Worth Metroplex. Combined, these Loews’ Arlington properties feature more than 300,000 square feet of striking indoor and outdoor spaces.
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