Vervent Inc., a leading fintech company known for its strength in loan and credit card servicing, has successfully completed a large and complex credit card portfolio conversion in less than 180 days. This achievement highlights the company’s ability to handle major technology transitions while keeping customer service running smoothly.
Financial Technology Insights: ANDRITZ Adopts Komgo’s GTK to Digitize Trade Finance
The project involved transitioning more than 165,000 customer accounts ranging from active users to delinquent and even closed accounts to a new processing platform. Not only was the migration seamless, but it also delivered $1.5 million in annual savings for the portfolio. The move improved operational quality, strengthened program control, and proved Vervent’s expertise in managing the kind of high-stakes conversions that are often considered some of the most challenging tasks in financial services.
“Processor platform migrations are pivotal moments,” said David Johnson, CEO of Vervent. “They require careful planning, flawless execution, and constant communication. We didn’t treat this like just another project we saw it as a chance to elevate quality, lower costs, and help our client build a foundation for scalable growth. That’s what true servicing expertise means to us.”
Financial Technology Insights: Australia Builds National AI Platform to Fight Insurance Fraud
To ensure everything went smoothly, Vervent followed a disciplined and customer-focused approach. The team conducted practice conversions at the 90-, 60-, and 30-day marks to prepare for any operational challenges. They began processing new applications 90 days before the full migration to identify potential issues early. Additionally, they cleared out unnecessary accounts 30 days before the final transition, helping reduce complexity and risk during the live conversion.
The results of this strategic approach were clear. Vervent delivered standardized card programs, improved testing through consistent staging environments, and upgraded customer-facing applications—including portals and mobile platforms to enhance the overall user experience. The company also reduced processor costs through optimized pricing structures, contributing significantly to the $1.5 million annual savings. With better monitoring and reporting tools, along with reduced reliance on third-party vendors, Vervent increased program control and transparency for its clients.
Financial Technology Insights: ZKB Completes ISO 20022 Migration with Smartstream
Throughout the entire process, Vervent made customer communication a top priority. The company reached out to cardholders well in advance of the transition and maintained steady updates along the way. This proactive approach ensured minimal customer attrition and a smooth, reassuring experience for account holders.
“What truly sets Vervent apart is our infrastructure and our mindset,” Johnson added. “We’ve built systems specifically to handle high-pressure, high-complexity transitions. We don’t see migrations as disruptions—we see them as opportunities to create long-term value for our clients.”
Processor migrations are among the most risky and complex operations in financial services. They demand a careful balance of technical execution, regulatory compliance, customer experience, and operational continuity. When handled poorly, they can lead to customer losses, compliance issues, operational failures, and substantial financial setbacks. This is why organizations rely on experienced partners who understand the stakes.
With more than 35 years of experience, Vervent has established itself as a trusted partner for transitions of all sizes—from backup servicing in distressed situations to platform conversions involving millions of accounts. The company’s refined processes and deep expertise enable it to consistently deliver predictable, high-quality results, even under pressure.
To share your insights with the FinTech Newsroom, please write to us at info@intentamplify.com