TCN, a leading provider of cloud-based contact center technology for enterprises, announced significant advancements to its payment solutions. These solutions empower businesses to streamline payment processes, enhance customer satisfaction and drive revenue growth.
TCN’s multifaceted payment strategy offers a comprehensive suite of tools to meet diverse customer needs and optimize payment collection. These tools are secure, flexible and convenient and empower your customers to choose how and when they pay.
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Agent-assisted payments provide personalized, high-touch service while ensuring PCI-compliant, secure transactions. This reduces agent workload and enhances the overall customer experience. Automated Payment IVRs offer 24/7 self-service payment options, which are efficient, cost-effective, and convenient for customers. Web-based Click2Pay Portals provide a user-friendly and intuitive interface, leading to high success rates and seamless integration with SMS and email campaigns.
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TCN’s payment solutions prioritize security and compliance, ensuring the protection of sensitive customer data. Additionally, these solutions accelerate payment processing, reduce payment cycle times and improve customer satisfaction through convenient payment options and personalized service. TCN’s solutions also reduce operational costs by automating processes and streamlining workflows. Comprehensive reporting provides detailed insights into payment trends and performance metrics.
Businesses can implement automated IVRs to collect payments after hours, use Agent Assisted Payments for key accounts requiring personalized attention, and send payment portal links via email or SMS to streamline the payment process. TCN’s omnichannel approach allows businesses to connect with customers on their preferred channel: voice, chatbot, SMS or email.
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“TCN’s advanced payment solutions help businesses streamline payments, cut costs, and enhance customer experiences while mitigating risk and protecting sensitive data,” said Dave Bethers, Senior VP of Revenue Enhancement and Product at TCN. “We’re committed to delivering innovative, secure tools that give our clients a competitive edge.”
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source – businesswire
