Sagent, a leading provider of mortgage servicing technology, announced that its Board Chairman, Chris Marshall, has been appointed Chief Executive Officer, effective January 5. Marshall will continue to serve as Chairman of the Board, while current CEO Geno Paluso will transition to Vice Chairman and act as a senior advisor to support leadership continuity.
Financial Technology Insights: Bybit Ends 2025 Strong with Growth, Resilience and Regulation
Marshall brings decades of leadership experience across mortgage servicing, banking, and fintech. In his new role, he will work closely with Sagent’s executive team and customers—including many of the nation’s largest mortgage servicers—to scale the implementation of Dara by Sagent, the company’s next-generation, end-to-end servicing platform.
Dara is designed to modernize the $14.6 trillion U.S. mortgage servicing market with a cloud-native, real-time architecture that unifies data, workflows, and AI-driven experiences across the full servicing lifecycle. By bringing core servicing, consumer engagement, and default management into a single system, Dara aims to help servicers reduce operational costs, strengthen compliance, and deliver more intuitive experiences for both teams and borrowers.
Financial Technology Insights: Steward Partners Appoints Keith Taylor as Board Chairman
Marshall said his focus since joining the Sagent board in 2022 has been ensuring the company had the leadership, talent, and long-term resources needed to build a best-in-class platform. He credited Paluso’s leadership during the development phase of Dara and noted that the company is now entering a critical implementation phase where execution and customer experience are paramount.
Over the course of his career, Marshall has held senior leadership roles across the financial services industry. He previously served as Vice Chairman and President of Mr. Cooper, helping grow the company into the largest mortgage servicer in the United States. His background also includes executive roles at Ally Bank, Fifth Third Bank, and Bank of America, where he contributed to large-scale growth and transformation initiatives.
Financial Technology Insights: Datum Evolve Drives Loan Automation with Hyland CIC
As CEO, Marshall will oversee Sagent’s day-to-day operations while working closely with Paluso during the transition. Together with Sagent’s technology and servicing experts, he aims to help mortgage servicers adopt modern, unified systems that support real-time compliance, open APIs, AI-driven insights, and scalable innovation across the servicing ecosystem.
To share your insights with the FinTech Newsroom, please write to us at info@intentamplify.com