Radisson Hotel Group (RHG), one of the world’s largest international hotel brands, has taken a big step forward in its digital journey by rolling out CellPoint Digital’s Payment Orchestration Platform across its entire portfolio. The move streamlines payments globally, making life easier for both guests and staff, while setting the stage for the group’s next phase of growth.
Making Payments Simple and Seamless
With more than 1,580 hotels in over 100 countries, RHG previously faced the challenge of managing a patchwork of property systems, acquirers, and local payment methods. This often made transactions complex and inconsistent for travelers.
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Now, thanks to CellPoint Digital, Radisson guests can enjoy a smoother payment experience, with key benefits including:
One Global Standard: A unified payment process across all regions, bringing consistency to every stay.
Guest-Friendly Checkout: A hosted payment page in 20+ languages that works seamlessly across web, mobile, and app.
Fewer Payment Failures: Smarter routing through multiple acquirers to improve approval rates.
Simplified Operations: Centralized reporting and reconciliation tools that save time for hotel teams.
Ready for the Future
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This rollout doesn’t just solve today’s challenges it builds a strong foundation for the future. Radisson is now well-positioned to expand quickly into new markets while adding modern payment features like:
Digital wallets and local payment options
Enhanced mobile-first experiences
Online check-in and check-out payment integration
Philippe de Roose, SVP Tax and Treasury at Radisson Hotel Group, highlighted the importance of this step:
“By standardizing our global payment systems, we’re not just making things more efficient we’re also ensuring every guest enjoys a seamless and consistent experience, no matter where they are. With CellPoint Digital, we now have a scalable platform that supports our growth and future innovation.”
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Kristian Gjerding, Chief Executive Officer of CellPoint Digital, added:
“Our work with Radisson shows how Payment Orchestration can simplify complexity at a global scale. Together, we’re creating seamless, secure payment experiences that match the hospitality Radisson is known for.”
This milestone underscores how payment technology is becoming a core driver of guest satisfaction and operational excellence in hospitality, helping brands like Radisson stay ahead in a competitive, digital-first world.
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