HSBC has taken a big step forward in supporting India’s booming eCommerce sector with the launch of HSBC Digital Merchant Services a new platform designed to make digital payments simpler, faster, and more efficient for online businesses.
For many merchants, managing payments can feel like juggling too many things at once multiple providers, countless transactions, and endless reconciliation. HSBC’s new platform changes that by bringing everything under one roof. With a single contract and interface, businesses can now accept payments through Mastercard, Visa, RuPay, UPI, and net banking, with more methods on the way.’
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India’s eCommerce market is growing at lightning speed and is expected to hit $550 billion by 2035. In this environment, digital payments aren’t just a convenience — they’re the backbone of every transaction. HSBC’s new solution is built to help merchants keep up with this growth, offering them greater efficiency, better control, and a smoother experience for their customers.
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Ajay Sharma, Head of Banking at HSBC India, called the launch a milestone in the bank’s digital journey. “This is an important step towards building a strong, resilient payments infrastructure,” he said. “Our focus on digital transformation continues to unlock new value for clients by offering secure, efficient, and customer-focused payment solutions.”
Adding to this, Manasi Pandey, Head of Global Payments Solutions at HSBC India, highlighted how the platform is designed with merchants in mind. “We wanted to make digital payment management as simple and seamless as possible,” she explained. “With this platform, merchants can reach more customers and offer them a faster, smoother checkout experience — something that’s vital in today’s digital-first world.”
For merchants, the benefits go beyond convenience. Faster settlements mean better cash flow, while seamless integration reduces operational hassle. The platform also provides valuable insights into transaction trends, helping businesses make smarter decisions while keeping costs down.
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Mahanagar Gas Limited is among the early adopters of the service. Its Managing Director, Ashu Shinghal, said, “We’re excited to partner with HSBC Digital Merchant Services to enhance our customer experience. This platform helps us offer a faster, more reliable way for customers to make bill payments aligning perfectly with our vision of secure, seamless, and customer-friendly digital experiences.”
By launching this solution, HSBC is not just helping businesses simplify their payment processes it’s also paving the way for stronger fintech collaborations and future-ready digital payment ecosystems. The move reinforces HSBC’s role as a trusted digital banking partner for Indian businesses, helping them grow confidently in the digital era.
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