Program empowers Australian insurers to unite in the fight against organized fraud networks
The Insurance Council of Australia (ICA), together with Shift Technology and EXL, has announced a major new collaboration aimed at transforming how the Australian insurance industry fights fraud. The three organizations will build a national data analytics–driven fraud detection and investigation platform designed to allow insurers to securely share intelligence, detect fraud patterns, and respond to emerging threats more effectively. The platform is being developed with the support of ICINA, the ICA’s dedicated division for counter-fraud initiatives, and will initially focus on motor insurance claims.
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Construction of the platform is expected to begin in early 2026. Powered by advanced data analytics, it will alert investigators to suspicious activity in real time, helping insurers detect fraud earlier and coordinate joint investigations. This approach is aligned with similar association-led counter-fraud programs already operating in markets such as the UK, France, Canada, Hong Kong, and Singapore, where Shift Technology’s solutions are also in use.
Privacy and security will form the foundation of this initiative. Participating insurers will share information through strict privacy-preserving techniques, role-based access controls, and fully encrypted systems. A rigorous governance framework supported by legal oversight and compliance with Australian regulatory standards will ensure the platform meets the highest expectations for security and ethical data use.
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Andrew Gill, CEO of ICINA, emphasized the need for modern fraud-fighting tools as criminal networks become more sophisticated in exploiting digital services. He described the new platform as the industry’s most comprehensive counter-fraud response to date, enabling insurers to share intelligence instantly and stop fraudulent activity before claims are paid. Gill highlighted that this effort will ultimately protect honest customers by reducing the costs driven by fraud.
Shift Technology’s CEO and co-founder, Jeremy Jawish, echoed the importance of industry-wide collaboration. He noted that organized fraud impacts every insurer and policyholder, making shared intelligence essential. With EXL’s support, he said the platform will combine powerful AI models, secure data-sharing, and strong governance to continuously adapt to evolving fraud tactics.
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Vishal Chhibbar, Chief Growth Officer and Head of International Growth Markets at EXL, emphasized the company’s long-standing expertise in helping insurers modernize their data systems. He explained that EXL will embed advanced, high-quality data directly into the platform, ensuring insurers have accurate and actionable intelligence. This collaboration, he said, will give Australian insurers a more efficient way to detect organized fraud and strengthen protections for policyholders nationwide.
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