New platform, powered by Pollinate, unifies business banking and merchant services to simplify operations and deliver intelligent insights
Truist Financial Corporation unveiled Truist Merchant Engage, a new integrated merchant services platform designed to help small and medium-sized businesses (SMBs) streamline operations, gain real-time insights and scale with certainty. The launch marks a significant expansion of Truist’s payments product suite and underscores the company’s commitment to delivering modern, scalable technology that deepens client relationships and drives focused growth.
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This milestone reinforces Truist’s ongoing investment in innovative payments technology built to meet evolving client needs and position the bank at the forefront of digital financial services. The rollout, which began in late June and will continue into early 2026, marks a major step in Truist’s journey to modernize business banking and deliver integrated, insight-driven solutions. It also marks the U.S. debut of the Pollinate platform, with Truist as the first U.S. bank to bring this solution to market.
Truist Merchant Engage offers a smarter approach to serving business clients by unifying core financial services and merchant solutions into a single, intuitive digital experience. The platform features real-time dashboards, dynamic onboarding, product discovery and self-service tools that simplify operations and unlock insights.
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Many of the over 30 million SMBs in the U.S. representing 99% of all businesses still rely on non-integrated payments and business services providers, costing them up to a full day each week in administrative tasks. Valued at approximately $40 billion, the U.S. merchant acquiring market presents a significant opportunity.
“At Truist, our approach to payments is built on simplicity, speed, and safety — principles that guide how we create meaningful value for our clients,” said Truist Head of Enterprise Payments Chris Ward. “Truist Merchant Engage is more than a product — it’s a reflection of our purpose-driven commitment to lead the industry with integrated solutions that help businesses thrive. By unifying business banking and merchant services into one seamless experience, we’re enabling SMBs to operate more efficiently, make data-driven decisions and grow with confidence.”
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“Our partnership with Truist is about helping a forward-looking institution deliver on its promise to small and medium-sized business customers,” said Pollinate CEO Fiona Roach Canning. “Banks have the product breadth to serve SMBs better than anyone — but what’s been missing is the experience layer to unify merchant acquiring with business banking. Pollinate helps banks bring this together in a way that’s intuitive, intelligent and built for modern business owners.”
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Source: PRNewswire