SignaPay, a payments and financial technology provider trusted by merchants and partners nationwide, has appointed Jeff Kump as its new Chief Operating Officer. The move reflects the company’s focus on strengthening its operational backbone as it continues to expand in scale and complexity.
Financial Technology Insights: Bybit EU Expands Regulated USDC, EURC Programs
Kump steps into the role at a pivotal time for the organization. As COO, he will help shape and scale SignaPay’s operating platform, refine its risk framework, and enhance its service model to support sustained growth. He will oversee key operational functions including customer service, technical support, underwriting, risk, and deployment — areas that directly influence the experience merchants and partners have with the company. His mandate centers on elevating execution standards, improving scalability, and ensuring that reliability remains a defining characteristic of the SignaPay platform.
With more than two decades of experience in the payments industry, Kump brings a track record of leading enterprise-scale organizations through operational transformation and modernization. Over the course of his career, he has held senior executive roles spanning operations, finance, and enterprise management, consistently building disciplined operating models that enable growth without sacrificing transparency, stability, or trust. His leadership style has focused on creating structures that allow companies to expand confidently while maintaining strong governance and service consistency.
Financial Technology Insights: Piper Sandler Appoints Jason Arnold as MD in Healthcare
John Martillo, Founder and CEO of SignaPay, emphasized the strategic importance of the appointment, noting that Kump’s operational rigor and deep industry expertise will be critical as the company continues to grow in sophistication. As payments platforms scale, he explained, strengthening the operating foundation becomes essential to supporting long-term merchant and partner success.
For Kump, the opportunity was driven by SignaPay’s commitment to long-standing relationships. He shared that what attracted him most was the chance to help guide the next phase of a platform built on trusted partnerships. He expressed enthusiasm about working alongside the leadership team to reinforce the company’s operational discipline while positioning it for continued growth in reach and impact.
Financial Technology Insights: Graphene Powers Alpha’s New Regulated Platform
As the payments landscape grows more complex — shaped by evolving regulations, risk considerations, and technological advancement — SignaPay’s investment in seasoned operational leadership signals its intention to scale responsibly. By aligning strategy with execution at the highest level, the company is reinforcing its commitment to delivering a consistent, high-quality experience for the merchants and partners who rely on its platform.
To share your insights with the FinTech Newsroom, please write to us at sudipto@intentamplify.com