New AI assistant, DAX, enhances partner support and customer service
Deluxe ,a trusted Payments and Data company, introduced DAX, a new AI-powered assistant designed to help partners make faster decisions and achieve better outcomes. By turning complex data into clear, actionable insights, DAX empowers users to improve daily performance creating value for both customers and shareholders. Now live within the Deluxe Merchant Services Daily Dashboard, DAX is built on the Deluxe.ai enterprise platform, which blends artificial intelligence with human expertise, all grounded in privacy, compliance, and responsible AI practices.
Financial Technology Insights: Soracom, Marubeni Form Strategic IoT Joint Venture
Powered by natural language processing and trained on pre-approved Deluxe content, DAX provides 24/7, human-like support for common product and portfolio questions. The result is a streamlined user experience and faster, more informed decision-making for partners.
“DAX is more than a chatbot, it’s a building block for how we scale AI to enhance service and simplify engagement,” said Yogaraj “Yogs” Jayaprakasam, SVP and Chief Technology and Digital Officer at Deluxe. “With Deluxe.ai, we’re investing in practical tools that deliver value to our customers while preserving the personal service Deluxe is known for.”
Financial Technology Insights: Button Finance Raises $5 Million to Grow AI Home Equity Platform
Key use cases enabled by DAX include:
- Merchant Partner Chatbot: Embedded in the Daily Dashboard, DAX offers real-time, self-serve answers backed by curated Deluxe content, with seamless handoff to live agents when needed.
- Customer Service Agent Assist: An internal tool that provides agents with real-time access to product information and documentation, enabling faster responses and improved customer outcomes.
- AI-Powered Website Assistant: A digital assistant designed to help customers and interested parties navigate key Deluxe solutions—like Deluxe Payment Exchange+ (DPX+)—enabling faster self-service access to product and usage documentation through conversational, natural language interaction.
While tools like DAX improve speed and convenience, live support remains a critical part of the experience. AI assistants are meant to enhance—not replace—the trusted, human service Deluxe partners rely on.
Financial Technology Insights: Soracom, Marubeni Form Strategic IoT Joint Venture
Deluxe.ai, recognized with a 2025 CIO 100 award, reflects the enterprise-wide approach to innovation at Deluxe. The platform is designed for reusability, secure integration with Large Language and Foundation Models, and is supported by a Trust Layer that ensures strong cybersecurity, regulatory compliance, and ethical AI outcomes.
To share your insights with the FinTech Newsroom, please write to us at sudipto@intentamplify.com
Source: businesswire
