Chime, one of the nation’s leading consumer fintech companies, has strengthened its leadership team with three major executive promotions. The company announced that Mark Troughton has been elevated to President, Janelle Sallenave to Chief Operating Officer, and Vineet Mehra to Chief Growth Officer moves that reflect Chime’s rapid expansion, ongoing product innovation, and growing focus on AI-driven financial solutions.
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CEO and Co-founder Chris Britt praised the leaders for their pivotal roles in shaping Chime’s momentum, noting that their contributions have been central to the success of new offerings like MyPay and Chime Card, as well as the company’s broader product roadmap. Britt emphasized that each executive embodies Chime’s culture of ownership, speed, and everyday impact, calling these promotions a testament to the company’s evolution as it works to improve the financial futures of millions of members.
In his new role as President, Mark Troughton will continue guiding Chime’s strategy, risk management, partnerships, and customer experience. Known for architecting MyPay and strengthening key bank relationships, Troughton has been instrumental in expanding Chime’s employer-focused financial programs.
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Janelle Sallenave, now Chief Operating Officer, has transformed Chime’s member support by embedding AI across service interactions—over 70% of which are now automated—while also doubling customer satisfaction between 2022 and 2025. She will now oversee planning, analytics, internal AI initiatives, and broader operations.
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Vineet Mehra, the company’s new Chief Growth Officer, has significantly elevated Chime’s brand visibility and cultural relevance, earning recognition as one of Forbes’ 50 World’s Most Influential CMOs. Under his leadership, Chime became Time magazine’s #1 banking brand and earned a spot among Fast Company’s 2025 Brands That Matter. Mehra will continue leading marketing and spearheading the company’s growth agenda across engagement and loyalty.
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