TAPCO Credit Union, a Tacoma, WA-based credit union, announced the successful implementation of its new digital banking solution from leading cloud-based digital banking provider, Lumin Digital (Lumin).
As the financial landscape continues to evolve, TAPCO Credit Union needed a digital banking solution to provide its members with a superior banking experience that could keep pace with changing user expectations. The team at TAPCO needed a modern, cloud-native solution that would provide enhanced security and scalability. Having implemented Lumin’s digital banking platform, which boasts zero-disruption weekly updates and frequent new features, TAPCO Credit Union can provide its members with advanced features and functionalities such as enhanced debit and credit card tools that are integrated directly into digital banking, business banking, and advanced fraud detection.
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“It’s an absolute pleasure to work with TAPCO Credit Union, a team that shares our vision of enhancing digital banking for its members,” said Lisa Daniels, Chief Delivery Officer at Lumin Digital. “We are particularly proud of the smooth and effective collaboration that marked this implementation and are excited to continue working together.”
Throughout the implementation process, the teams at Lumin and TAPCO Credit Union worked closely together on extensive testing to ensure the overall platform’s functionality and more than ten integrations. The platform’s user-friendly design and robust features have significantly enhanced TAPCO Credit Union’s digital banking services, increasing user engagement and satisfaction.
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“We’re so excited to be up and running with Lumin’s digital banking platform and have already seen incredible results,” said William Peters, Chief Experience Officer of TAPCO Credit Union. “The implementation experience was incredibly seamless, with a responsive and proactive support team, comprehensive training, and access to other credit unions to learn more about best practices for launch. We look forward to seeing how our digital banking offerings can progress with this new partnership.”
Since implementation, TAPCO Credit Union’s members have reported a more intuitive and efficient banking experience, leading to higher retention rates and positive feedback. TAPCO Credit Union has also seen a notable increase in the adoption of digital banking services among its members and looks forward to continuing to expand its service offerings with Lumin.
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Source – PR Newswire
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