Customers Bank has reported a Net Promoter Score (NPS) of 81 for 2025, marking a meaningful eight-point increase from last year’s score of 73. A subsidiary of Customers Bancorp, the $24 billion institution says the result reflects the strength of its relationship-driven banking model and its belief that exceptional client service is a long-term competitive advantage.
According to Sam Sidhu, the improvement is a direct reflection of the trust clients place in the bank and the consistency of its service culture. He emphasized that outstanding service is not just a brand promise, but part of the organization’s DNA. Customers Bank’s single point of contact model ensures each client works with a dedicated banker who understands their business, values their time, and shares their entrepreneurial mindset.
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Net Promoter Score is a widely recognized benchmark for customer loyalty, measuring how likely customers are to recommend a company to others on a scale from –100 to +100. With a score of 81, Customers Bank ranks among the highest-performing customer-centric organizations not just within financial services, but across industries overall. The 2025 score is based on an independent survey of the bank’s personal, commercial, and business banking clients.
This milestone reflects Customers Bank’s long-standing commitment to people-first banking. By combining personalized, technology-enabled solutions with responsive, relationship-led service, the bank continues to focus on delivering experiences that help clients grow, adapt, and succeed. Ongoing investments in both talent and technology reinforce this approach, ensuring consistency as the bank scales.
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Customers Bancorp, is among the nation’s top-performing banking companies, with more than $24 billion in assets and a position among the 80 largest bank holding companies in the United States. Through Customers Bank, clients gain access to a full range of commercial and consumer banking services, including C&I lending, commercial real estate, multifamily lending, and specialized national corporate banking solutions—all delivered through its signature single point of contact model.
The bank’s performance has also been recognized externally. It has been named a Top 10 Performing Bank by American Banker for five consecutive years and earned the top spot among midsize banks in 2024. Forbes has also included Customers Bank among America’s Top 100 Banks for seven straight years, reinforcing its reputation for strong performance and customer satisfaction.
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As a member of the Federal Reserve System with deposits insured by the FDIC, Customers Bank continues to position itself as a trusted, relationship-focused financial partner—one that views exceptional service not as a differentiator, but as a responsibility.
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