Virtusa Corporation has announced a strategic partnership with PlayerZero to reimagine how enterprises support, modernize, and operate software in the AI era. Together, the two companies are bringing a new model to market that blends Virtusa’s AI consulting and global engineering services with PlayerZero’s AI production engineers purpose-built to transform software reliability, support, and modernization.
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At the core of this partnership is a shift toward “services as software.” PlayerZero’s AI production engineers will work alongside Virtusa’s global delivery network, orchestrated through the Virtusa Helio suite of agentic services and solutions. This approach is designed to significantly reduce operational overhead, help teams ship higher-quality software faster, and accelerate the modernization of complex legacy systems.
Through this collaboration, Virtusa will deploy PlayerZero’s AI production engineers across enterprise clients and private equity portfolio companies worldwide. Virtusa Helio will act as the coordination layer, ensuring these AI agents operate seamlessly across environments and scale effectively within large organizations.
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What sets PlayerZero apart is its Production World Model, a system that continuously builds a living context graph of how an organization’s software behaves in real production environments. It learns from every incident, deployment, and anomaly, gradually becoming a single source of truth for how systems actually operate. Over time, the AI production engineers feed insights back into this model, making enterprise systems increasingly reliable without the constant need for human oversight.
This intelligence allows Virtusa and PlayerZero to deliver agentic solutions that don’t just react to problems, but anticipate them. Coding issues can be predicted, triaged, and resolved before they disrupt operations, dramatically reducing the workload across IT product support, site reliability engineering, and quality assurance teams.
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According to Surajit Bhattacharjee, Head of AI Labs at Virtusa, engineering leaders often feel forced to choose between innovation and stability. This partnership removes that trade-off. By combining PlayerZero’s learning production agents with Virtusa Helio’s agentic services, enterprises gain AI engineers that truly understand how their systems work—handling support, identifying defects, and building the institutional knowledge required for successful modernization.
The partnership also introduces a practical path to self-funding modernization. As AI production engineers reduce support costs, those savings can be redirected toward legacy transformation efforts. At the same time, these agents—already deeply familiar with an organization’s codebase can begin proactively modernizing legacy systems with minimal human involvement. This significantly lowers both the financial risk and capital requirements typically associated with modernization programs.
Animesh Koratana, CEO of PlayerZero, emphasized the scale of the opportunity. By combining Virtusa’s global delivery strength with PlayerZero’s Production World Model, the partnership delivers a full spectrum of capabilities—from autonomous support resolution and predictive quality engineering to end-to-end legacy modernization. Together, Virtusa and PlayerZero aim to help enterprises reduce operational burden, improve software quality, and modernize with greater confidence than ever before.
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