Sagent has announced the appointment of Chris Marshall, the company’s Board Chairman, as Chief Executive Officer, effective January 5. Marshall will continue to serve as Chairman while taking on day-to-day leadership of the business.
The leadership transition comes as Sagent moves from building to scaling its flagship platform, Dara. Current CEO Geno Paluso will step into the role of Vice Chairman and remain closely involved as a senior advisor, ensuring continuity as the company enters its next phase of growth.
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Marshall will work alongside Sagent’s experienced mortgage servicing and fintech teams to deploy Dara at scale across customers of all sizes, including many of the nation’s largest mortgage servicers. Dara by Sagent is a cloud-native, real-time, end-to-end mortgage servicing platform designed to unify data and deliver AI-integrated experiences across core servicing, consumer engagement, and default management within a single system.
“As a Sagent board leader since 2022, my focus has been ensuring the company had the leadership, talent, and long-term resources required to build the industry’s most advanced mortgage servicing platform,” Marshall said. “Geno’s leadership during the build phase of Dara has been invaluable, and as we move into implementation, our technology and innovation capabilities will help deliver exceptional outcomes for our customers.”
Marshall brings decades of leadership experience across mortgage, banking, and fintech. He previously served as Vice Chairman and President of Mr. Cooper, where he helped guide the company’s growth into the largest mortgage servicer in the U.S. His career also includes senior executive roles at Ally Bank, Fifth Third Bank, and Bank of America.
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As CEO, Marshall will oversee daily operations while partnering closely with Paluso and the executive team during the transition. Together, they aim to accelerate adoption of Dara, which represents one of the most significant technology overhauls the mortgage servicing industry has seen in decades.
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Dara is designed to address servicers’ most pressing challenges, including reducing operational costs, enabling real-time compliance, supporting open APIs, unifying data across systems, and delivering modern, AI-powered experiences for both business users and consumers.
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